Refund policy

Returns

Your satisfaction is important to us. If you receive an incorrect or defective item, please contact us within 7 days so we can make it right.

Because fragrance is considered a personal-use product, we cannot accept returns on opened bottles. Also, custom orders such as discovery sets and sample bottles cannot be returned.

You can return your non-opened items for a refund, exchange, or credit within 30 days of purchase. Any non-defective returns may be subject to a 15% restocking fee. No refunds will be issued after 30 days. 

To be eligible for a refund, your item must be in the same condition that you received it. It must also be purchased within 30 days of the return request.

Certain types of goods are exempt from being returned such discovery sets, which are considered custom orders, or any type of samples. 

Before returning an item you purchased, you should first fill out the Request a Return form to get a return authorization number.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, store credit or exchange.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank.
There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email.

Shipping Returns

To return your product, you should first fill out the Request a Return form to get a return authorization number and we will provide the instructions for return.

You will be responsible for paying for your own shipping costs for returning your item (unless it was damaged/defective). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if we provide you a shipping label.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping us a return that is valued over $75, you should consider using a trackable shipping service and purchasing shipping insurance when returning your item. We do not guarantee that we will receive your returned item without a tracking method.